NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
C3700 has wifi connection but Safari can't verify identity of website
Hello, this is my second refurbished N600 C3700 dual-band modem purchased from Amazon. The first one never connected to the internet so I returned it and got a new one. The new one shows I'm connected...
Hello William,
Turns out the activatemymodem site was from my ISP. Connected to the internet now and ready to go!
Thanks for your help!
It is possible that the second unit was reset to back to factory specs when you recieved the unit I hoped that at least tried a reset before you installed the modem/router?
Hello William,
I did not reset the modem before initial setup. However, after having it plugged in with coax cable attached and my ISP stating they saw the modem and it still did not work, I did eventually try the hard reboot by pressing the small button on the bottom of the modem. At that point, though, I was no longer talking to my ISP and troubleshooting myself with no luck.
If I've done the hard reboot to reset back to factory settings, where can I go from here?
http://www.downloads.netgear.com/files/GDC/C3700/C3700_All_MSOs_UM_EN.pdf
the above link has a trouble shooting guide in it.
Thank you, William. I will try talking with my ISP again today. Perhaps re-booting the modem will allow it to connect properly.
As for the website prompts to continue with a certificate, is that specific to the modem?
The message mentioned an expiration date to whatever Symantec certificate that exists. Should I be concerned with that?
I'm afraid to select continue and it be a false website, or proceed only to have whatever certificate is there expire in October of this year and make me lose internet access.
Hello William,
Turns out the activatemymodem site was from my ISP. Connected to the internet now and ready to go!
Thanks for your help!