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Forum Discussion
C3700 How do I test this modem/router? Is there a replacement for Genie?
I am having internet speed/connection issues with all devices on my Netgear C3700 modem/router. My ISP will be here tomorrow to check my connection. An ISP technician truouble getting my modem to respond, but that could be outside line/box issues. How can I test the C3700? An online speed test shows less than 1 mbps instead of the usual 80 mbps. It looks like Netgear Genie no longer exists and my copy was lost due to a total redo of my SSDD. Is there any diagnostic app or another way to test the perfmormance of a Netgear modem/router? I am wondering if this C3700 is an older device, not supported, and needs replacing due to age.
5 Replies
If you log into it through the browser, you can view the cable connections page and the event log.
Take a screen snip of them and post them back on here. We can take quick check of the line to let you know if there's issues.
I logged into the router/modem C3700. That brought me to a Netgear Genie page. I am not seeing an event log though. Is there another name for event log?
Found Event Log. Says Warning (5) and gives mac addresses over and over.
I see Genie is not gone, but it is no longer a Windows App.
Could you write what specifically to look for in the event log that will show if the router/modem is doing well?
When you first log in through the browser you click on the internet icon on the main page.
