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Forum Discussion
C3700 N600 WiFi Intermittent Internet Connection Issues - Spectrum Internet Provider
Hello,
I've been having internet connection issues for about 3 weeks. The internet is working fine, then I lose connection. Typically, I turn the modem off and then back on, and everything is fine. Sometimes I lose it once a day, other days, I lose connection multiple times. I spoke with Spectrum (ISP) and they blamed it on the modem. I'm struggling to believe it, but do not have a good way to validate, either way.
1) I only have wireless connections. Not sure I have a LAN cable to connect to anything
2) Not successfull (most likely user error) in connecting to the modem to obtain event logs and connection information.
Any suggestions would be appreciated.
Thank you!
8 Replies
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
