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Forum Discussion
C3700 Router Hacked - unauthorized connection
I have the security setup so that wireless access is restricted based on MAC address thinking this is the best way to ensure my ability to control access. A very viscous virus/attack overtook a lapt...
I also have this problem...any solutions?
Hello Halemom
If you feel someone else is on the network Id suggest changing your wireless passwords or even factory resetting the modem and setting it back up with all new passwords.
DarrenM
Thanks for the response! Believe me I have changed all my passwords, I've called my ISP, and yet it still is happening. At this point I feel the only option is to buy another router and take my previously connected devices to a repair shop to see if the virus has infected them too before connecting a new router/modem combo and re corrupts my entire system. I'm disappointed that my product was sold with an exploitable security risk. They never contacted me about this risk or offered a support despite the fact that they had my customer registration information so that they could tell me that I was no longer eligible for support. It seems that Netgear's equipment is only viable for a short time.
I apologize for the delay in responding. I also did buy a new, more current, Netgear router thinking it had been somehow compromised and the same problem was occurring. The response I received from security at Netgear:
"We analyzed the issue based on what you described, but couldn’t reproduce the issue. It seems that your computer had been affected with virus, and we will suggest you to do a factory reset of our router, and then use a computer with fresh OS to connect the router to see whether the problem still exists."
My other problem was that it would frequently ask me to enter the username and password for the admin account even though I was actively working within that login... Problem is that it was not coming from the netgear location it was something like http://[2601:801:202.... ] the rest were numbers and letters. I would just escape out and log out. I did end up installing a fresh OS and have not had the problem since.
In regards to the internal ready share - it now appears with the default IP address for the router login but that wasn't the case before reinstalling the OS. The connection would appear and disappear - not what I see below (and now it stays constant)... Oh the things we learn
Wired Devices: IP Address 192.168.0.10 Device Name: ReadySHARE (Internal server)