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Forum Discussion

skyland1991's avatar
skyland1991
Tutor
Nov 07, 2017

C6220 keep shutting down

This is the worst product I have ever purchased!! It kept shutting down!!! I have replaced a defective one and this is the Second!!!  Does anybody have an idea whether can I get a refund or not?????...
Hardware
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Nov 08, 2017

Hi, 

 

did you make sure you have connected correct power adapter?

If yes, Please PM with information. 

  • skyland1991's avatar
    skyland1991
    Tutor
    Nov 08, 2017

    Thank you for your reply. Probably I should not use the word "shutting down". What I meant is "system crash".  It just stuck there and had no reaction when I pressed the buttons. I need to restart it almost every 2 hours. And it has been like this for almost a month. I am freaking out.

  • skyland1991's avatar
    skyland1991
    Tutor
    Nov 08, 2017

    Hi,

    And for your question, I am using the original power adapter in the box and have tried different power outlets. It didn't work.

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Nov 08, 2017

      please PM me.