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Will2568's avatar
Will2568
Follower
Oct 16, 2020

C6220 overheats and stops working until rebooted

Purchased in February 2020, my c6220 cable modem/Wi-Fi gateway has run very hot since I purchased it and it appears to be malfunctioning because of the overheating. I'm being told by telephone technical support that my problem is not a hardware issue and therefore not subject to the one year limited warranty . They are trying to extort money out of me for technical support. I would like to file a claim against the one year hardware warranty . How do I do that?

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 18, 2020
    Will2568 wrote:
    I'm being told by telephone technical support that my problem is not a hardware issue and therefore not subject to the one year limited warranty .

     

    Sounds like rubbish.

     

    I'd start the RMA process.

     

    MyNETGEAR | My Products


    You might get more help, and find earlier questions and answers about your hardware, in the appropriate section for your device. That's probably here:

    Cable Modems & Routers

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jan 16, 2021

    Hi Will2568,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Do you still have this problem? Please DM us the case number.

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,


    Oliver
    Community Team