NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

lowdrag's avatar
lowdrag
Aspirant
Oct 03, 2015
Solved

C6300 and Windows 10 disconnects frequently

Never had a problem with my Windows 7 installation.  Since upgrading to Windows 10, the internet disconnects several times a day.  Usually fixes itself when I run diagnostics, but must reboot from a ...
c6300
Troubleshooting
Windows 10
  • lowdrag's avatar
    lowdrag
    Oct 04, 2015

    The 2nd link down seems to have fixed the problem.  It is to disable "receive side scaling" on the modem.  For more details, see the 2nd link.

    Thanks for all the help.

lowdrag's avatar
lowdrag
Aspirant
Oct 03, 2015

Yes, it is hard wired (ethernet) and the WiFi continues to work fine, but the computer internet connection drops.  It is a cable modemWifi and is a AC1750 model C6300.  According to the website, there are no driver updates available.  I am using it on Cox cable.  It is a Dell PC and had Windows 7 on it and upgraded to Windows 10 and now the problems started.

Babylon5's avatar
Babylon5
NETGEAR Employee Retired
Oct 03, 2015

Your last post is not clear, are you referring to the drivers for the networking device (Ethernet) fitted to the computer? It is that device that I believe might need updated drivers.

  • lowdrag's avatar
    lowdrag
    Aspirant
    Oct 03, 2015

    Yes, going to the Netgear web site, it says there are no new drivers for my Modem.  It also says it should operate properly with Windows 10.  My computer is connected directly to the Modem with an ethernet cable.

     

    • lowdrag's avatar
      lowdrag
      Aspirant
      Oct 03, 2015

      Here is the diagnostic trace

       

      Internet Connections
      Publisher details
      Issues found
      The default gateway is not available
      Fixed
      Reset the "Local Area Connection" adapter
      Completed
      Investigate router or broadband modem issues
      Not run
      Issues found
      Detection details
      
      The default gateway is not available
      Fixed
      The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
      Reset the "Local Area Connection" adapter
      Completed
      This can sometimes resolve an intermittent problem.
      Network Diagnostics Log
      File Name: 060F899A-869C-42D8-9DE4-B8398A22A090.Repair.1.etl
      Investigate router or broadband modem issues
      Not run
      If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.
      Detection details
      Diagnostics Information (Network Adapter)
      Details about network adapter diagnosis:
      Network adapter Local Area Connection driver information:
      Description . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
      Manufacturer . . . . . . . . . : Broadcom
      Provider . . . . . . . . . . . : Broadcom
      Version . . . . . . . . . . . : 12.4.0.3
      Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem17.inf
      Inf File Date . . . . . . . . . : Friday, October 16, 2009 10:57:52 AM
      Section Name . . . . . . . . . : DEV_KEY2.NTamd64.6.1
      Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_1691
      Instance Status Flags . . . . . : 0x180200a
      Device Manager Status Code . . : 0
      IfType . . . . . . . . . . . . : 6
      Physical Media Type . . . . . . : 14
      Network Diagnostics Log
      File Name: 060F899A-869C-42D8-9DE4-B8398A22A090.Diagnose.0.etl
      Other Networking Configuration and Logs
      File Name: NetworkConfiguration.cab
      Collection information
      Computer Name: MERLE-PC
      Windows Version: 10.0
      Architecture: x64
      Time: Saturday, October 03, 2015 1:58:37 PM
      Publisher details
      Windows Network Diagnostics
      Detects problems with network connectivity.
      Package Version: 3.0
      Publisher: Microsoft Windows
      Internet Connections
      Find and fix problems with connecting to the Internet or to websites.
      Package Version: 3.0
      Publisher: Microsoft Corporation