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mae1971's avatar
mae1971
Follower
Oct 23, 2015

c6300 cable modem router. Internet seems to be active but Wifi won't connect

My C6300 cable modem router has been working fine for the last 3 months and all of a sudden I dont have wireless connection. 

 

I have turn it on and off and spoke to comcast and my internet connection seems to be fine. 

 

Any help would be appreciated. 

 

thanks

Troubleshooting

5 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Oct 24, 2015

    mae1971

     

    Have you seen this problem multiple times?

     

    If yes, please let us know.

     

     

    • GreggerGear's avatar
      GreggerGear
      Aspirant
      Jan 18, 2016

      This happened to us recently too.  I attribute it to our laptop that we upgraded to Windows 10.  It would simply shut off the radios in our C6300 after it connected, even though all LEDs were still on.  Other devices lost WIFI as a result.  We rolled back to Windows 8.1 on the laptop and now all works well.  

      • dlwintl's avatar
        dlwintl
        Aspirant
        Jun 13, 2016

        Installed C6300 couple days ago and seems to be functioning ok, except wifi drops connectivity several times a day.  Netgear support had me change channel on 2.4 and it worked for several hours but dropped again.  So far, I've had to reboot C6300 each time to get wifi to work again.  Ethernet and all other functions seems to be okay.  On TWC so not sure if any relation to isp, but I don't think so since everything else seems to be working.  Does anyone have idea how to resolve?