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Forum Discussion
C6300 Frequent disconnects
Seems to be a common topic here, but don't think I've seen a definitive answer so gonna try again. Purchased a C6300 because it was (seemingly) the best modem / router out there supported by Comc...
This is a bit depressing - I am having the same wifi dropout issues, so add mine to the list of problem routers. C6300 V2.01.14. This device was supposed to be plug and play - I have better things to do than learn how to be a router technician.
I just finished checking for new updates for the router, it is current. I tried several soft resets and let the router try to fix the wifi on its own. I also tried the hard reset button once, with no success, then finally unplugged the DC power supply and that did the trick. This is a rather frequent series of events, and it comes in bunches. I can rock along just fine for a month or two, then whammo - I have lots of trouble for a week or two. This is probably the third or fourth spat of problems since I purchased the modem last May. I am using more devices - just added a Nest, a Google Home, a Pixel phone and a 4th Chromecast device. However, I expected this router to be up to the task.
Sadly I have been waiting 2 + years for an update to fix the problem with connections dropping but the problem still exists.
Hello Ssamarron
Have you ran speed test and packet loss tests to see if you can find why the lag is happening you may also want to check the logs of the modem.
DarrenM
