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Forum Discussion
C6300 Frequent disconnects
Seems to be a common topic here, but don't think I've seen a definitive answer so gonna try again. Purchased a C6300 because it was (seemingly) the best modem / router out there supported by Comc...
No offense, NETthisGEAR, but it's pretty clear you haven't bothered to read or understand the posts in this thread. The people in this thread have gone far above and beyond simply contacting the ISP. Basic troubleshooting has already been tried, over and over. You might as well have suggested we turn it off and then on again. This is a clear and consistent issue that multiple people are experiencing with multiple c6300s, where neither basic nor advanced troubleshooting is working.
Getting a replacement doesn't help either. I would know. Netgear support were unable to help with troubleshooting after a very, very long process, and a replacement did not relieve the issue in the slightest. As a sidenote, I was happy with the attention and knowledge Netgear support had displayed, but support can't stop the modem router from being a dud.
Also, high performance != stability.
I was helping troubleshoot Jimmie.. He needs to get it provisioned, get his lines checked, or contact support., Why are you talking about stuff that doesn't help people? No offense but you are helping no one.
What you don't understand is other people read this. Specifically people using Google search for answers, so I am putting out information that is common with the problem. So just because it doesn't have to do with certain people in this thread. Every time someone searches " C6300 frequent disconnects" the majority of time they are having the issue that I am explaining.
As I've said repeatedly. The most common problem is provisioning with your modem, otherwise contact support. It's obvious when peole know that you need to provision and can contact support.
Ah, I see. To explain why multiple people did not think this was what you were doing, you made it in no way clear that you were speaking to Jimmie or anyone who lands on this page from a search. This thread is about a pretty specific problem (even if it has a non-specific title), so the assumption was that you'd be talking about that specific problem and the people who have it too. You'll notice that multiple people interpreted your reply to be a suggestion for the people having this specific issue.
I do realize the purpose of posting for the benefit of lurkers and those that later find the thread, but you may wish to make it more clear that's what you're doing in the future. This was kind of like looking someone in the eyes while speaking and saying something you said wasn't directed at them at all.
I'd also say that telling people to save their money and avoid/return a modem that has shown a clear pattern of the same problem is helping. You're welcome to disagree, of course.