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Forum Discussion
C6300 Frequent disconnects
Seems to be a common topic here, but don't think I've seen a definitive answer so gonna try again. Purchased a C6300 because it was (seemingly) the best modem / router out there supported by Comc...
Hi Chris,
This is Vaseem from NETGEAR engineering team. I saw you have posted message in our community about C6300 loosing WIFI issues. I got your contact from our community team. Loosing WIFI and router being broken in ~2months is awful and especially when you need reliable internet/WIFI.
https://community.netgear.com/t5/Cable-Modems-Routers/C6300-Frequent-disconnects/m-p/1320526#M9213
We would like to work with you to resolve this issue. I understand you purchased another lower cost router:
1. Would you be able to work with us to resolve this issue? Do you still have bad C6300 device with you? What Router did you purchase to fix the issue?
2. I see XFINITY is your ISP. which region are you located?
3. What is the firmware version running on the device?
4. Can you please help us provide these screenshots/logs from your device?
5. What wifi clients did you have problem with? Did the problem happen on one specific client or all the WIFI clients?
Please use below method to capture the screenshots.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-m...
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://kb.netgear.com/30008/How-do-I-obtain-the-event-logs-from-a-NETGEAR-cable-modem-modem-router
thanks,
Vaseem
That a bunch of questions.
Let me say this. I still have the first router since it is just past return date. The issue is that the first router worked great for months. Then , I believe a firmware update started errors. I go a buy the very same router; and it fails immediately.
My position as a consumer' is not to spend my free time helping netgear solve router problems. I acted with due diligence when I called tech support. Maybe they should have taken the routers problem more seriously rather than making me call back several times to try something else.
See it from my side. I payed over 150.00 u.s. For a router that worked for 3 months. I am not inclined to assist in fixing your product for free. If you want this router to tinker with to figure out its problem you can have it for 150.00 u.s. Dollars and a shipping label. That way I be happier and you'll have this router.
I have started having this issue too. Just today I had to reset the router twice. Disable WIFI and enabe WIFI does not solve the isseu, only reboot.
What is the solution to this very frustrating issue ?
JK2017, there is no solution. You just need to read this entire thread to reach that conclusion. The dropouts are frequent and Netgear seems to be unwilling or unable to accept this basic fact and try to build a firmware that actually fixes the problem.
It is just over six months since I implemented a $20 second-hand Netgear NDR3700v2 with Gargoyle installed and have had 100% fast and reliable Internet connection ever since. The C6300 is fine as a modem only, but routing and WiFi are both hideous, so they need to be disabled and other devices used to provide those functions.
Netgear/C 6300 router modem
It’s evident from the activity of this thread that Netgear has not provided a solution or an answer for this problem, that they’re willing to discuss in this forum.
Since my modem started displaying the strange Wi-Fi dropping behaviors, after return date, I was only left with two options. Option one beat myself to death , talking to Netgear customer support; or go buy a cheap router modem. I chose the latter because frankly I need a router modem.