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c6300 keeps dropping connection
I just bought the c6300 cable modem router to use with Comcast xfinity internet service. I followed the quick installation and activated with Comcast. Now my experience is that every day at random ...
Hello hsustyle
Have you been able to resolve the issue with the wireless or is it still happening if so let me know I will be able to get your case to the right person to help.
DarrenM
I am also having this same issue.....ive had the modem about a year or so. It wont run to completion any trace route. Drops the connection all the time recently. By recently I mean like the past few months. Never had a problem till now.
Hello cybrnstr
Are you seeing anything in your cable logs when the drop outs are happening? if so could you copy and paste them.
DarrenM
Theres no way to completely copy and paste the logs bc of your banging interface which cuts off some of the information.....it cant be save to a text file and it cant be uploaded here. Here is a pathping and a traceroute I uploaded to Blizzard support. That idiot thought I was using wireless. I am wired in and its still dropping.
Tracing route to 199.108.62.157 over a maximum of 30 hops
1 6 ms 9 ms 9 ms 192.168.0.1
2 18 ms 29 ms 29 ms 96.120.77.173
3 18 ms 21 ms 16 ms xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 25 ms 29 ms 29 ms be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 28 ms 28 ms 20 ms be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 40 ms 28 ms 29 ms hu-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.83.98]
7 27 ms 39 ms 39 ms 192.205.37.33
8 17 ms 25 ms 22 ms cr1.n54ny.ip.att.net [12.122.131.86]
9 31 ms 29 ms 29 ms 12.123.250.133
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to 12.129.202.154 over a maximum of 30 hops
1 3 ms 9 ms 3 ms 192.168.0.1
2 20 ms 19 ms 29 ms 96.120.77.173
3 11 ms 15 ms 20 ms xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 24 ms 34 ms 21 ms be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 23 ms 29 ms 39 ms be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 23 ms 24 ms 40 ms hu-0-13-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.182]
7 44 ms 33 ms 31 ms 192.205.37.33
8 95 ms 93 ms 91 ms cr1.n54ny.ip.att.net [12.122.131.86]
9 91 ms 97 ms 88 ms cr2.cgcil.ip.att.net [12.122.1.2]
10 97 ms 91 ms 97 ms cr1.cgcil.ip.att.net [12.122.2.53]
11 95 ms 100 ms 93 ms cr2.dvmco.ip.att.net [12.122.31.85]
12 92 ms 93 ms 86 ms cr1.slkut.ip.att.net [12.122.30.25]
13 * * * Request timed out.
14 118 ms 123 ms 148 ms gar5.lsrca.ip.att.net [12.122.85.33]
15 90 ms 97 ms 87 ms 12-122-254-230.attens.net [12.122.254.230]
16 96 ms 99 ms 99 ms mdf001c7613r0004-gig-12-1.lax1.attens.net [12.129.193.246]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Pathping info
Tracing route to 12.129.202.154 over a maximum of 30 hops
0 RobsASUSI7 [192.168.0.78]
1 192.168.0.1
2 96.120.77.173
3 xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 hu-0-13-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.182]
7 192.205.37.33
8 cr1.n54ny.ip.att.net [12.122.131.86]
9 cr2.cgcil.ip.att.net [12.122.1.2]
10 cr1.cgcil.ip.att.net [12.122.2.53]
11 cr2.dvmco.ip.att.net [12.122.31.85]
12 cr1.slkut.ip.att.net [12.122.30.25]
13 * * *
Computing statistics for 300 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 RobsASUSI7 [192.168.0.78]
0/ 100 = 0% |
1 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 26ms 0/ 100 = 0% 0/ 100 = 0% 96.120.77.173
0/ 100 = 0% |
3 22ms 0/ 100 = 0% 0/ 100 = 0% xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
0/ 100 = 0% |
4 25ms 0/ 100 = 0% 0/ 100 = 0% be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
0/ 100 = 0% |
5 26ms 0/ 100 = 0% 0/ 100 = 0% be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
0/ 100 = 0% |
6 31ms 0/ 100 = 0% 0/ 100 = 0% hu-0-13-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.182]
0/ 100 = 0% |
7 29ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.33
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.131.86]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% cr2.cgcil.ip.att.net [12.122.1.2]
0/ 100 = 0% |
10 --- 100/ 100 =100% 0/ 100 = 0% cr1.cgcil.ip.att.net [12.122.2.53]
0/ 100 = 0% |
11 --- 100/ 100 =100% 0/ 100 = 0% cr2.dvmco.ip.att.net [12.122.31.85]
0/ 100 = 0% |
12 --- 100/ 100 =100% 0/ 100 = 0% cr1.slkut.ip.att.net [12.122.30.25]
Trace complete.
Tracing route to 199.108.62.157 over a maximum of 30 hops
0 RobsASUSI7 [192.168.0.78]
1 192.168.0.1
2 96.120.77.173
3 xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
4 be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
5 be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
6 hu-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.83.98]
7 192.205.37.33
8 cr1.n54ny.ip.att.net [12.122.131.86]
9 12.123.250.133
10 * * *
Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 RobsASUSI7 [192.168.0.78]
0/ 100 = 0% |
1 6ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
0/ 100 = 0% |
2 23ms 0/ 100 = 0% 0/ 100 = 0% 96.120.77.173
0/ 100 = 0% |
3 24ms 0/ 100 = 0% 0/ 100 = 0% xe-7-3-0-sur01.newcastle.de.panjde.comcast.net [68.85.193.157]
0/ 100 = 0% |
4 25ms 0/ 100 = 0% 0/ 100 = 0% be-34-ar03.ivyland.pa.panjde.comcast.net [69.139.192.109]
0/ 100 = 0% |
5 28ms 0/ 100 = 0% 0/ 100 = 0% be-33287-cr02.newyork.ny.ibone.comcast.net [68.86.93.173]
0/ 100 = 0% |
6 25ms 0/ 100 = 0% 0/ 100 = 0% hu-0-11-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.83.98]
0/ 100 = 0% |
7 28ms 0/ 100 = 0% 0/ 100 = 0% 192.205.37.33
100/ 100 =100% |
8 --- 100/ 100 =100% 0/ 100 = 0% cr1.n54ny.ip.att.net [12.122.131.86]
0/ 100 = 0% |
9 --- 100/ 100 =100% 0/ 100 = 0% 12.123.250.133
Trace complete.I cant upload the logs I get this message from here
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