I just bought the c6300 cable modem router to use with Comcast xfinity internet service. I followed the quick installation and activated with Comcast. Now my experience is that every day at random times, the wireless connection will dissapear. I will no longer be able to see the wifi signal for either 2.4 or for 5g.

Things that resolve the problem:

- resetting the modem

- restarting the modem

- turning off the wireless radio and then turning on the wireless radio again

Then when the problem is resolved. After a few minutes or after a few hours, the wireless signal will drop again.

Unfortunately, none of these are solutions solve the problem permenantly as I need to have consistent wireless signal and cannot be resetting things constantly.

I have spent over an hour with Netgear support on the phone and have changed the channel to 01 and the problem persisted. I was not able to be connected to a supervisor. My case number is 27232197. Firmware is V2.01.14

If I cannot resolve this problem in the next few hours, I will return the product as it is not dependable and this product and customer service experience has severely tarnished my perception of the Netgear brand and products.

Any suggestions on how to resolve this problem are greatly appreciated.

Other information:

Devices in our household: PC laptop on Windows 10, Mac laptop, Android smartphone, iPhone, iPad, Kindle

Firmware:

Forum Discussion

c6300 keeps dropping connection