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Luke_Skywalker's avatar
Luke_Skywalker
Aspirant
May 28, 2016

C6300 Network Map not shown on Advanced>Administration>

Hello,

 

I have a C6300 router, hardware version V3.0. Firmware version V2.01.14

 

A week ago I started having problems with devices connecting via wireless.  After a few days, I connected to the router's webpage and found that the 2.4GHz network lost its SSID name, security option (it was set as none) and its phrase. I re-enter those settings and changed the phrase.

 

The 5GHz network was not affected.

 

I also noticed that the network map is no longer available under Advanced>Administration>

 

I don't think a factory reset was made before this problem happen because the IP address I have been using is not the factory default IP address (192.168.0.xxx).  I changed the default factory IP long time ago.

 

Any ideas on how to get back the network map again and why this could have happened?  

Troubleshooting

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jun 01, 2016

    Hello Luke

     

    Have you tried to use a different web browser to see if the network map is still missing? 

     

    DarrenM

    • Luke_Skywalker's avatar
      Luke_Skywalker
      Aspirant
      Jun 09, 2016

      Hello Darren,

      I used chrome Version 51.0.2704.84 m and internet explorer version 11.0.9600.18204 and the map is still not shown.

      Any ideas on why the settings for the 2.4GHz wifi settings got lost?

      Thanks,

      Luke S.

      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Jun 14, 2016

        Hello Luke

         

        Do you have Time Warner Cable I ask this because they just pushed the latest firmware to the modem it could be a issue when that was happening you may want to factory reset the modem see if that corrects the issue.

         

        DarrenM