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nHcharlie's avatar
nHcharlie
Aspirant
Apr 04, 2020

C6300 No internet with COX

Moved into a new place and registered my C6300 with COX...all lights are solid green and they say that the modem is activated. However I try and connect to the network and it just brings me to the COX modem activate page which doesn't work unless im connected via phone tethering. When they try and ping they are saying that the modem is showing offline. Eventually they said it's a hardware issue and not on their end. Any ideas?

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 04, 2020

    Power OFF the modem for 1 minute then back ON. 

    Reboot your PC or device. 

    Be sure to clear ALL browser caches before entering a web page. 

    IF this still fails, contact the ISP and have them ensure the modem is fully associated with there system. 

    • nHcharlie's avatar
      nHcharlie
      Aspirant
      Apr 04, 2020
      We tried that and all the normal stuff you would do, but the modem is still not receiving from COX. They are saying it’s a hardware issue after all the standard troubleshooting steps