NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Kondalu2016's avatar
Kondalu2016
Follower
Dec 25, 2016

C6300 Not able to connect to Netgear Genie

Hi, I'm trying to set up a parental controls in netgear C6300 in my home network. I installed Netgear Genie app on my windows PC and try connecting to C6300. when i click on router settings it gives an error "NETGEAR router is not found or is not supported. Also make sure teh device is not connected to the guest network of teh router and no IPV6 is enabled". I could login to C6300 using 192.168.0.1 but Genie app running in windows PC gives this error. any sugegstions to resolve this. Thanks

Security

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Dec 29, 2016

    Hello Kondalu2016

     

    Have you tried to reinstall genie app? also have you tried the phone app?

     

    DarrenM