c6300 suddenly suffering packet loss and slow download

Question

I have the Netgear c6300&nbsp;
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i have cox 300 mbps down, 15 up.
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for a long time ive gotten my full speed.&nbsp;
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all of the sudden im getting very high packet loss and like 20 mbps.
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cox is trying to convince me its my settings on my router.
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what even would cause this?
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i think they want to sell me a 50$ technitian install
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help please:)
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DarrenM · Answer

Are you able to post the power levels of your modem and the event logs this may tell us if its an ISP issue or not.

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DarrenM

azjbreen · Answer

I'm having trouble even getting into the router login.

FURRYe38 · Answer

Try a factory reset and setup from scratch...then log in to the modems web page and check log information.&nbsp;

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c6300 suddenly suffering packet loss and slow download

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