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Forum Discussion

mikp16's avatar
mikp16
Aspirant
Dec 12, 2017

C6300 upstream Issue

 

Currently my upstream light is Amber color.  It was not like that untill less than a week or two ago.

 

Tryed talking to comcast/xfinity  and they say it is not there issue.  I can surf the net just fine however not sure if this upstream issue is also affecting me when i play on my desktop.

There are other devices that are on my wireless but they are not active enough to cause an issue. ( cellular, console, and fire stick )

 

 

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Only 1 upstream channel is locked you may have to ask for higher tech support at comcast that will be able to help you lock onto more upstream channels.

     

    DarrenM

    • mikp16's avatar
      mikp16
      Aspirant

      I'll try but they thus far have been giving me the run around

      • mikp16's avatar
        mikp16
        Aspirant

        and once again comshaft claims thats its the modem