NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rcamp's avatar
rcamp
Follower
Oct 28, 2015

c6300 wifi randomly dropping

I have a c6300 that has been pretty solid since installed in August.  In the last two week it has developed an issue where the wifi radios appear to randomly turn off (the 2g and 5g lights on the fro...
c6300
Troubleshooting
wifi
rcampo's avatar
rcampo
Aspirant
Oct 28, 2015

FW = firewall?  none

ISP = time warner

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Oct 28, 2015

Firmware version

  • rcampo's avatar
    rcampo
    Aspirant
    Oct 28, 2015

    Try not to use so much jargon and abbreviations.

     

    Firmware version is V1.02.19; not that I can change it -- it is a cable modem; the provider determines the version.

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Oct 29, 2015

      sorry for that. 

       

      yeah, Cable devices unfortunately cannot be upgraded by end-user.

       

      so If I understand your problem, you device was working perfectly and you recently started seeing issues. Is that correct?

      • rcampo's avatar
        rcampo
        Aspirant
        Oct 29, 2015

        Yes, as I clearly stated in my original post, the router was working fine since August and developed an issue with wifi turning off in the last 10 days.