NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

gwpriester's avatar
Apr 07, 2017

C6300

I changed by passcode. All wireless devices are connected except my Roku 3 which does not support WPS. After entering the passcode the Roku fails and say to enter a specific Mac address into the modem router.

 

How?

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello gwpriester

     

    Have you tried to reset your roku it could be trying to use the old password.

     

    DarrenM

    • gwpriester's avatar
      gwpriester
      Tutor

      Actually I think it was one of the characters in the password, probably a caret (^) that was the problem.

       

      Roku said as long as the character appears on their keyboard it should be supported. But apparently this is not the case.