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Forum Discussion
JGLeal
Jul 27, 2020Aspirant
C6900 internet connectivity and wifi network dropping out
My C6900 modem/router has been working wonderfully for the past year and a half. Last month it started acting up. Internet connection will drop out for both wired and Wifi connections. All lights on t...
plemans
Jul 27, 2020Guru - Experienced User
do you have a screen snip of the cable connections page and your logs? this can help check your signal level. Sometimes to high/low of power can cause issues.
If you have any splitters, attenuators, amplifiers attached to your coax line, I'd remove them.
You can also try a simple factory reset and reinstall.
- JGLealJul 27, 2020Aspirant
Here's what i got, i don't know what any of it means. there are no splitters or anything in-line that im aware of. The cable comes out of the wall jack and directly to my modem/router. I'm going to try the factory reset later this evening.