C7000 - Nighthawk AC1900 WiFi Cable Model Router suddenly saying "incorrect password"

Question

I have a&nbsp;C7000 - Nighthawk AC1900 WiFi Cable Model Router.&nbsp; All of a sudden, i am being presented with "incorrect password" dialogue on my Macbook Air and Iphone 7.&nbsp; Restarted phone and computer. Restarted router. Same experience. Cannot figure out how to fix even after reading other boards. Desperate as I WFH and have a major client deliverable due in two hours. Can anyone provide steps to resolve? Thank you!

plemans · Answer

have you tried doing a hardware reset of the device? Hold reset button on the back for 7-10 seconds. Then reset the device from factory settings.&nbsp;

wrjohnson-mv · Answer

I inserted the paper clip but there was no visible indication of a factory reset.&nbsp; No lights turning on and off.&nbsp; Is this expected behavior?&nbsp; Also, how does one reset from factory settings.&nbsp;

plemans · Answer

Yes, if you insert a paper clip, you should feel a small click from pushing the button.&nbsp; It shouldn't take much pressure to do so. Hold the button until the lights change/start blinking.&nbsp;
&nbsp;

wrjohnson-mv · Answer

I guess it is faulty then, because it will not reset. I felt&nbsp;a small click from pushing the button.&nbsp; It didn't take much pressure to do so. The lights dont change/start blinking even after 30 seconds.

plemans · Answer

are you able to access it from a hardwired connection?&nbsp;

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C7000 - Nighthawk AC1900 WiFi Cable Model Router suddenly saying "incorrect password"

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