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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
Do you have any information about how to stop these annoying interuptions of interrnet access through the C3700 router/modem? Mine has been doing this and I would like to fix it if possible.
Thank you
Pls post your Event log and power levels form the GUI here. Let me have a look at it.
Having the same issue here. One computer plugged into the router is fine, but 2 or 3 and it starts dropping packets for a few seconds every few minutes. Comcast as well.
Any word on the fix?
I am having the same problem with the C7000 router at one of my accounts it has droped connections with Comcast the past few days and one other issue is when they (the account that this is at) por the router it lost all the config and came up as a new unit. This should have never happen. Had to come in and reconfig the C7000 to get them back up on wireless.
Here is my event log:
Time Priority Description
2016-2-20, 16:21:13 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-20, 16:36:22 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-20, 23:23:14 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-20, 23:38:21 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 00:08:33 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 00:23:40 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 00:38:48 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 00:53:56 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 01:09:03 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 01:39:16 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 02:09:28 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 02:39:39 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 05:25:26 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 05:40:34 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 07:26:06 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 07:41:13 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 11:57:25 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 12:12:33 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 12:57:49 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 13:12:55 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 16:58:59 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 17:14:08 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 21:00:12 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 21:15:21 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-21, 21:45:32 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-21, 22:00:40 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 00:16:21 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-22, 00:31:26 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 01:16:42 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-22, 01:31:48 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 03:02:16 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-22, 03:32:28 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 07:33:34 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-22, 07:48:43 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 08:18:55 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-22, 08:49:06 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 09:04:13 Notice (6) WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:2) - Reason:INTERFERENCE
2016-2-22, 09:34:26 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 09:49:33 Notice (6) WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2016-2-22, 10:27:23 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INTERFERENCEAlso here are my power levels:
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 7 693000000 Hz 4.4 dBmV 39.7 dB 19 0
2 Locked QAM256 1 657000000 Hz 3.9 dBmV 39.7 dB 103 0
3 Locked QAM256 2 663000000 Hz 4 dBmV 39.8 dB 90 37
4 Locked QAM256 3 669000000 Hz 4 dBmV 39.7 dB 108 82
5 Locked QAM256 4 675000000 Hz 4.1 dBmV 39.1 dB 124 120
6 Locked QAM256 5 681000000 Hz 4.4 dBmV 39.8 dB 52 0
7 Locked QAM256 6 687000000 Hz 4.5 dBmV 39.7 dB 13 0
8 Locked QAM256 8 699000000 Hz 4 dBmV 39.6 dB 4 0
9 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
10 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
11 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
12 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
13 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
14 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
15 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
16 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
17 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
18 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
19 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
20 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
21 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
22 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
23 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0
24 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 16 5120 Ksym/sec 36400000 Hz 48.5 dBmV
2 Locked ATDMA 17 5120 Ksym/sec 29500000 Hz 49.5 dBmV
3 Locked ATDMA 18 5120 Ksym/sec 22600000 Hz 48.3 dBmV
4 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmVHello Rmacbeth
Is the C7000 connected to a spllter if so try swapping cords from the TV to the modem or try removing the spliter and connecting the modem directly to the wall.
DarrenM
