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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
I am having the same (or similar) issue. I converted from a Surfboard SB6121/Netgear WNDR4500 combination to a Netgear C70000 modem/router combo less than two months ago. Since then I have constant drops and reconnects. Which wouldn't be that terrible if my virtual desktop (connected by Cisco AnyConnect VPN) refuses to allow tunnel reconnect. So, I have to log all the way back in via an RSA token. At the same time my Cisco IP phone (with built in VPN) drops and has to go through a re-registration process. This really blows because this is my home office. Very often, I will be presenting from my virtual desktop and speaking on my IP phone. Then... I'm gone and have to spend time joining my own webex conference.
My live chat with support was a joke. The rep asked me to go ask IT for the proper VPN settings. I ask to please tell me where I can find the VPN settings on this C7000. Crickets for a few minutes and then I was told there are no VPN settings available for this router - I knew this already. Still, the person said they could not help me unless I got the VPN settings from IT. I told the rep I had a better solution: 1) write off my $214 investment as a lesson learned - never buy Netgear again and 2) throw C7000 in the trash and 3) hook up my old modem and router until I can buy better solution.
I have been having this problem as well recently. At one point i could watch a movie through amazon prime with no problem then all of a sudden i can't through 20 minutes without having to deal with the dropped internet. I really hope this issue can get fixed.