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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
Where are we on this. Any solution yet? At this point I think I might have to go back to use the rent moden from comcast that dealing with this. Does any one know if just using the moden on the c7000 will drop connection 2?
Thanks
Based on experience of myself and others reporting and complaining about the same issue, and similar comments from ISPs, it is unlikely that the problem is a "software issue". Instead, it may well be a combination of a defective component and/or interference on the circuit board level. Since the "problem" experienced with the initial production units can not be resolved by NetGear through software settings or upgrades, it would seem that these units will remain unreliable and can not be "fixed". Since "replacement units" from current production may also have the same manufacturing and/or design defects, that route may not resolve the problem.
Sad that so many people have had this problem with this product. It's fustrating that Netgear thinks they can hide the problem and eveything will be okay. I've related my problems with the C7000-100NAS on several sites hoping to find a solution. As far as I can tell the problem is wider than this 'support' would indicate. The response from Netgear is crickets. The only thing to do is suck it up and buy a different brand modem/router. At least that's what I had to do.
There's an old saying;
Fool me once shame on me
Fool me twice ... well that not going to happen to me with Netgear
Still getting lags in Internet use but no errors are posted and even had Comcast out to look at it and they have not seen any issues either. Without any posted errors and being intermittent it makes it very hard to diagnose. The slow down happens most of the time in the middle of the day.
