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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
Based on experience of myself and others reporting and complaining about the same issue, and similar comments from ISPs, it is unlikely that the problem is a "software issue". Instead, it may well be a combination of a defective component and/or interference on the circuit board level. Since the "problem" experienced with the initial production units can not be resolved by NetGear through software settings or upgrades, it would seem that these units will remain unreliable and can not be "fixed". Since "replacement units" from current production may also have the same manufacturing and/or design defects, that route may not resolve the problem.
Sad that so many people have had this problem with this product. It's fustrating that Netgear thinks they can hide the problem and eveything will be okay. I've related my problems with the C7000-100NAS on several sites hoping to find a solution. As far as I can tell the problem is wider than this 'support' would indicate. The response from Netgear is crickets. The only thing to do is suck it up and buy a different brand modem/router. At least that's what I had to do.
There's an old saying;
Fool me once shame on me
Fool me twice ... well that not going to happen to me with Netgear
Still getting lags in Internet use but no errors are posted and even had Comcast out to look at it and they have not seen any issues either. Without any posted errors and being intermittent it makes it very hard to diagnose. The slow down happens most of the time in the middle of the day.
Some web sites have "streaming issues" (capacity, blocked, etc.). However, some ISP's may be responsible as well. Some ISP's limit the streaming rate of an "initial request" during certan times of the day, then may increase the streaming rate on each subsequent request, finally ending with the rate promised with your contract. One way to tell, use SpeedTest.net to check sequential requests. If the repeated tests start with low rates and continue to increase, then it is most likely the ISP. Another "fix" is to reboot the router/modem via the router's URL (or unplug if convenient), and observe if that restores rates. Check the "Ping" response - too long may indicate an ISP issue (line, signal, etc.).
