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C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
Need help. The firmware release has not solved the issue with Comcast. We have Comcast Internet only since they started in Illinois area and never had cable TV. Invested in the newer technology because you had a Comcast Certification, so I did not expect these types of issues.
With instructions, we can do and check anything.
Hardware Version | 1.05 |
| Mac & Windows Network | |
| Firmware Version | V1.01.20 |
Internet only - No Cable - Comcast
Wireless is Itv and Roku
Loosing connections.
These events keep happening over and over again.
Fouter Event Log
| 1970-1-1, 00:00:39 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:7f:b9:d7:20:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| 1970-1-1, 00:00:42 | Notice (6) | WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT |
| 1970-1-1, 00:00:42 | Notice (6) | WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT |
| 1970-1-1, 00:00:46 | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=b0:7f:b9:d7:20:80;CMTS-MAC=00:01:5c:7f:9a:5a;CM-QOS=1.0;CM-VER=3.0; |
| 1970-1-1, 00:00:51 | Notice (6) | Honoring MDD; IP provisioning mode = IPv6 |
| 2016-6-27, 16:15:21 | Warning (5) | Dynamic Range Window violation |
| 2016-6-29, 09:47:55 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:d7:20:80;CMTS-MAC=00:01:5c:7f:9a:5a;CM-QOS=1.1;CM-VER=3.0; |
| 2016-6-29, 09:47:55 | Warning (5) | Dynamic Range Window violation |
| 2016-6-29, 13:43:12 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:d7:20:80;CMTS-MAC=00:01:5c:7f:9a:5a;CM-QOS=1.1;CM-VER=3.0; |
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| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| Current System Time:Wed Jun 29 15:05:57 2016 |
I too had internet drop issues.
I had very similar power levels to the ones you posted. I see also that you have a ton of uncorrectable errors which was what I had also.
I focused my efforts on eliminating the uncorrectable errors. I read in other places that the ideal downstream power level is 0db and upstream should not be more than 50db. My levels were 4db to 6db downstream and 45db~46db upstream so I decided to try a 3db attenuator. Since I installed the 3db attenuator a few weeks ago I have not seen any unrecoverable errors. My downstream power levels are all below 3db now and my upstream levels are 47db~49db. I bought the 3db attenuator on Amazon for about $9. I will post here again if problems return. If you don't hear from me it means it is still working fine.
One other note, with so many uncorrectable errors you might have physical connection issues. Check all coax connections to make sure they are snug.
Well, I just found out my teenage boys have been reseting the modem on a regular basis.
So my fix was not a fix after all.
Back to debug mode!
It is often very difficult to determine if the modem-router is at fault (unstable, corrupted OS, etc.) or if the problem is caused by the ISP (throttled streaming, downgraded service, etc.). Thus, IT folks always suggest to "reset" the device, which often seems to correct the problem. In this case, the "reset" performs two functions. It clears any faults in the modem-router's operation, restoring all parameters; and reestablishes the ISP connection, restoring the identity and service subscription of the customer. And thus, download speeds and stable service are restored.
As in many cases, "engineering solutions" to such problems can be both "simple and effective". In this case, a universal solution to both potential causes would be to install a timer, which will shut off the modem-router and then it turn back on, automatically restoring/resetting modem-router performane and ISP subscription identity. For example, set the timer to turn off the modem-router at 3am, and restart at 4am, when no one requires internet access -- or some other convenient off-on setting (and "off time duration"). In some cases, the "timer reset" may be required several times during the day, again coordinated with need for internet access. This solution is elegant, simple and automatic. And, for those concerned about the ecosystem - it may save energy and reduce greenhouse gas emmissions.
The problem got worse after Comcast again came out and repaced the spliter again. Talking with Comcast they have now taken the C7000-1000NAS off the list of router/modem they would support. They came out and put in a new cisco router for free (no monthly charges) and we have not had one problem since. We now have a high price paper weight with the C7000-100NAS trying to sell it.
I don't know what happened but my internet has be pretty stable for months.
I have not had to reboot at all.
I took out the 3db attenuator that I had installed and then at some point things just got better on their own.
I have noticed that TWC is now bonding to ALL 24 channels on the modem for downstream.
That may have something to do with it.
Before it was only bonding on 16 channels.
It would be interesting to know how many channels are bonding on those with drop issues.
The maual is not very good in interpreting the chart and not sure that I am interpreting the screen correctly, but I think that there are 24 Downstream Channels and only 4 Upstream Bonded Channels.
Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables 1 Locked QAM256 17 615000000 Hz 6 dBmV 40.1 dB 0 0 2 Locked QAM256 1 519000000 Hz 6.7 dBmV 40.7 dB 0 0 3 Locked QAM256 2 525000000 Hz 6.3 dBmV 40.5 dB 0 0 4 Locked QAM256 3 531000000 Hz 6.2 dBmV 40.5 dB 0 0 5 Locked QAM256 4 537000000 Hz 6.1 dBmV 40.5 dB 0 0 6 Locked QAM256 5 543000000 Hz 6.2 dBmV 40.6 dB 0 0 7 Locked QAM256 6 549000000 Hz 6.2 dBmV 40.5 dB 0 0 8 Locked QAM256 7 555000000 Hz 6.2 dBmV 40.5 dB 0 0 9 Locked QAM256 8 561000000 Hz 6.1 dBmV 40.4 dB 0 0 10 Locked QAM256 9 567000000 Hz 6 dBmV 40.4 dB 0 0 11 Locked QAM256 10 573000000 Hz 5.8 dBmV 40 dB 0 0 12 Locked QAM256 11 579000000 Hz 5.9 dBmV 40.2 dB 0 0 13 Locked QAM256 12 585000000 Hz 5.9 dBmV 40.4 dB 0 0 14 Locked QAM256 13 591000000 Hz 5.9 dBmV 40.3 dB 0 0 15 Locked QAM256 14 597000000 Hz 5.8 dBmV 40.3 dB 0 0 16 Locked QAM256 15 603000000 Hz 6 dBmV 40.3 dB 0 0 17 Locked QAM256 16 609000000 Hz 6.7 dBmV 41.4 dB 0 0 18 Locked QAM256 18 621000000 Hz 6.6 dBmV 41.3 dB 0 0 19 Locked QAM256 19 627000000 Hz 6.4 dBmV 41.4 dB 0 0 20 Locked QAM256 20 633000000 Hz 6.6 dBmV 41.4 dB 0 0 21 Locked QAM256 21 639000000 Hz 6.6 dBmV 41.4 dB 0 0 22 Locked QAM256 22 645000000 Hz 6.6 dBmV 41.4 dB 0 0 23 Locked QAM256 23 651000000 Hz 6.5 dBmV 41.4 dB 0 0 24 Locked QAM256 24 657000000 Hz 6.6 dBmV 41.4 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 81 5120 Ksym/sec 36400000 Hz 43.5 dBmV 2 Locked ATDMA 82 5120 Ksym/sec 29500000 Hz 43.3 dBmV 3 Locked ATDMA 83 5120 Ksym/sec 22600000 Hz 42 dBmV 4 Locked ATDMA 84 5120 Ksym/sec 15700000 Hz 42.5 dBmV 5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
