NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
DarrenM
There doesn't seem to be a time of day that the problem is worse. It will randomly drop out when accessing the NAS from the Blu-ray or using the wired desktop PC. Ive been calling Gear head tech support every morning for the last few days. This morning they decided that the problem is the modem. They required a copy of my sales receipt because there was a problem with the serial number. So I emailed what they needed in order to work on a replacing the modem. Hope to hear back from them within a day or two. But when I have issue again in the morning I plan on calling again to check.
There doesn't seem to be a time of day that the problem is worse. It will randomly drop out when accessing the NAS from the Blu-ray or using the wired desktop PC. Ive been calling Gear head tech support every morning for the last few days. This morning they decided that the problem is the modem. They required a copy of my sales receipt because there was a problem with the serial number. So I emailed what they needed in order to work on a replacing the modem. Hope to hear back from them within a day or two. But when I have issue again in the morning I plan on calling again to check.
Hello Rreckr
When you are having these issues can you copy the modems logs and post them here you can get the logs in the modems settings then click Advanced-Administration-Logs.
DarrenM
DarrenM, I am having very similar issues. My ISP is Cox cable, currently my router is running Version V1.01.18. The Netgear website states for this service provider I should only be running Version V1.01.15. Whats up with that, who is right? Is there anyway for me to download and install this older version? Cox claims they can't push it and I can't find it in the download section of the Genie or website.
Hello Polishkaz
It could just be old info on the web page but there is no way to change the firmware on cable modems whatever the ISP is pushing to the modem is what firmware it will use.
DarrenM
DarrenM, I ended up having to buy another companies Modem and router and everything works perfectly. Haven't had a drop out in weeks. I am not sure what is up with this product but it is certainly not worth the money I paid for it and we should be refunded. The thing worked in Bridge mode without dropouts but thats not what I bought it for. Lesson learned, no more Netgear products.