NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
Seems like this problem hasn't been resolved. Yesterday, I called Netgear support and the person I spoke with, was confident that he could fix this problem. He said, some configurations in the settings need to be done and he's already done it for multiple people and fixed their problem. But the Catch is, i have to pay $49.99 for him to be able to tell me the correct configurations since I'm more than 90 days past the purchase date. Also, their 1 year warranty only covers Hardware Issues. I don't know about you but to me, if the product does not work, I consider it a hardware issue and should be taken care of by the company. We consumers deserve better support than your company policy offers.
Maybe Corporate needs to hear from FTC.gov first before they change their policy for resolving consumer's problems. It's ridiculous how Netgear policy would not allow their Tech Support to configure a $200 modem/router past 90 days from purchase date without having to pay an extra $49.99.
These random drops almost cost me my job. I was working from home one day, and i was working on moving a doctor's file from a VPN drive to another. Half way through the transfer, I lost internet connection for 5 minutes. Guess what happened to that file? Corrupted. Incomplete. Error. I'm glad I had a backup copy of that file because if I didn't, I would've lost my job and lawsuits against Netgear will be filed.