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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
Please PM me on this topic.
we are aware of some resets done by the ISP for specific customers.
i have the same issue as this guy who started this thread. Did you/he get this fixed, i was on phone for 2 hours today with customer service changed some channels, did some tests, as soon as i hung up, same issues of being dropped from internet, doesnt matter, 5G or ethernet
Since CCutter asked. I never did get this fixed. Netgear was a complete dead end when it came to supporting the C7000. Tried several things and junked it. I did not give up on Netgear. I purchased a Netgear X10 R9000 wireless router and a Netgear Cable Modem CM1000. The combo has been running for well over a year now without any issues. Only down time has been for the necessary firmware updates. The only con is the cost. Of course, having said that it will probably prove me wrong.
Since I last posted, I got the replacement C7000, installed it and had about 18 hours of piece before the same thing happened. So I went to TWC (Spectrum) and got a modem/router from them and installed it. In less than 6 hours, I was getting T3 & T4 errors, so I called them back up and they will be sending a techinician out for a second visit on 21 Aug. I've got the C7000 connected again because frankly it has better features and is all around easier to use than the one they gave me (technicolor). I'll repost tomorrow after the visit. But after trying the ISP's solution and getting the same errors, I've got to believe it's an ISP signal issue, not the router/modem issue. Maybe having two seperate devices vice one combo, somehow compensates & masks the signal issues. Because I didn't have this issue till I went to the combo
BTW, love your solution, that's a nice pairing.
- Netgear Technical support can’t fix this problem themselves.
I tried everything and played around with settings nothing worked. I noticed that it’s a router problem vs it’s modem.
My solution: used this product to serve only as a modem. Bought the GoogleFi and used it as a router using a mesh network. Problem solved.So my ISP came out a second time and put new connectors on all the cables inside and out, checked the connections and verified the signal is good. 45 minutes after he left, it lost connectivity. As junfitz did, I put the C7000 boat anchor into modem-only mode (netgear calls it bridge mode) and hooked up my old linksys EA8500 router. I did that about 6 hours ago and no loss of connectivity since (knock on wood). It's a shame because the netgear interface is great and it offered a lot of good feature (easiest shared external hard drive interface I've used).
Netgear support is in denial, they said there haven't been any reported issues like this on the C7000, I told them there was a 2 year, 5 page thread on the issue in the Netgear Community. Does their support staff even look at this!?
- I bet a Top Class Action Lawsuit will get these Netgear company to care about our problem.
Hello junfitz, i'm going to try to go with your solution, netgear hasn't helped saying its comcast's fault. I'm not very tech savvy, is it easy to make the c7000 just a modem and i'm buying the google wifi now. Is it still working good for you?
Hey CCutter,
Yes, It's fairly easy to turn it into Modem only. It's all in the software, I'm sure there are instructions you can find online.
It's been a year since I turned the C7000 into modem only and used the Google WiFi Mesh as my Router and I had 0 drops. The worst thing i've encountered is a little bit of slowness for about 5 seconds then everything is back to normal. The slowness only happened twice in 1 year.
Netgear needs to at least refund us half of what we paid for since we can only use this C7000 as a modem.