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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
i have the same issue as this guy who started this thread. Did you/he get this fixed, i was on phone for 2 hours today with customer service changed some channels, did some tests, as soon as i hung up, same issues of being dropped from internet, doesnt matter, 5G or ethernet
Since CCutter asked. I never did get this fixed. Netgear was a complete dead end when it came to supporting the C7000. Tried several things and junked it. I did not give up on Netgear. I purchased a Netgear X10 R9000 wireless router and a Netgear Cable Modem CM1000. The combo has been running for well over a year now without any issues. Only down time has been for the necessary firmware updates. The only con is the cost. Of course, having said that it will probably prove me wrong.
Since I last posted, I got the replacement C7000, installed it and had about 18 hours of piece before the same thing happened. So I went to TWC (Spectrum) and got a modem/router from them and installed it. In less than 6 hours, I was getting T3 & T4 errors, so I called them back up and they will be sending a techinician out for a second visit on 21 Aug. I've got the C7000 connected again because frankly it has better features and is all around easier to use than the one they gave me (technicolor). I'll repost tomorrow after the visit. But after trying the ISP's solution and getting the same errors, I've got to believe it's an ISP signal issue, not the router/modem issue. Maybe having two seperate devices vice one combo, somehow compensates & masks the signal issues. Because I didn't have this issue till I went to the combo
BTW, love your solution, that's a nice pairing.