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Forum Discussion
C7000-100NAS randomly drops internet connection
Hello, My C7000-100NAS modem seems to randomly drop it's Comcast connection. This happen on 2.4 ghz, 5 ghz, and wired connections. There is no pattern, however the dropped connection usually last...
The fix for us was change the 2.4 to channel 6 and 5ghz to channel 157 on the wireless tab of the Netgear genie ( or router login page ).
- Thank you for your reply! I turned it into a modem only and bought the google Wifi router, very very happy with google, not a single issue! Good luck with your solution!
Glad that worked for you, but that is not the orginal issue. The orginal issue was dropping the connection with the ISP not the client devices connected to the router. Channel switching can help device connection connection issues in areas with a concentration of wireless routers all broadcasting, but that feature is unrealted to the routers connnection with comcast, centurylink, timewarner or whomever the ISP is.
- Hello,
Switching channels only works temporarily. That channel will eventually get full again within 1 - 3 days. If you don't mind having to do it often, that's a good solution. But if you want a permanent fix, turn your Netgear into Modem only and use the Google Wifi as your router. I believe it's been almost a year or longer with no more problems here. Good luck!