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Forum Discussion

tekman101101's avatar
tekman101101
Aspirant
May 27, 2017

C7000 Can not change LAN IP to 192.168.100.___

Hey All,   So, I bought this REALLY nice C7000 Nighthawk cable modem router and I want to use it instead of the old cheap Comcast cable modem here.   I have "upgraded" dozens and dozens of the ch...
Installation
LAN IP
Troubleshooting
tekman101101's avatar
tekman101101
Aspirant
Jun 14, 2017

Now..... to actually make some progress.....

 

I just want to give everyone an update on this issue (smile)....

 

The support people at Netgear have duplicated this flaw with model C7000 on there end........ and they have "advanced" the case to the next support level ..... in there words they have "already reported this to the higher trier of support".

 

So...... it appears I was wrong..... Netgear customer support WAS honest and they did admit that this is a valid flaw.

 

Now..... hopefully this issue can be corrected by a firmware update.

 

(Note: As an A Plus certified, MCSE who has been supporting computers since 1988 when I was top of my class of fifteen students at college ...... I almost NEVER need to contact "Customer Support". Just usually for warranty replacements or to reset one of my customers passwords. Ninety-eight percent of the time I know more then the support person that I am communicating with. Usually they assume the person they are talking with is wrong and they do everything they can to end the support session......I mean how could the product they support be anything but perfect! I don't really blame them ..... having done support for Hewlett Packard, 3 Com, Macintosh, etc over the years I understand at how ridiculous some of the support requests are. Anyway.... it is just reassuring to experience some FANTASTIC and honest customer support at Netgear.)

  • rastajaguares's avatar
    rastajaguares
    Aspirant
    Jun 18, 2017

    hey I have the exact same problem as you, unfortunately in my case support says they can change the address with no problem, have you heard anything different on your side?

    • tekman101101's avatar
      tekman101101
      Aspirant
      Jun 19, 2017

      Hello "rastajaguares". (That's quite a nickname you have there)

       

      Anyway........

       

      I am still waiting for Netgear to resolve this confirmed flaw with there C7000 product.

       

      I was actually amazed (but glad) that they told me the truth. Now I do not know your particular situation (and this is just my opinion here) but do you REALLY think that you WERE told the truth? Once again..... I have no idea about your case .... so please do NOT quote me.

       

      I will however post updates here just as soon as I have them.

      • tekman101101's avatar
        tekman101101
        Aspirant
        Jun 19, 2017

        Update:

         

        So I just received the following email from Netgear support:

         

        ---------------

         

        Dear Valued Customer,

        With regards to your recent case opened with NETGEAR, we have not received a response from you. Please note that this case will be closed in 3 days if we do not receive a response from you by then. To continue troubleshooting this matter, please login to my.netgear.com and update your case (for tickets opened online) or contact us by phone. The expert currently handling this case will typically respond to your message within one business day.

        Thanks,
        NETGEAR Support

         

        ----------

        To which I made the following response:

        ----------


        I just received an email from you guys (see below) stating that my case will be closed if you do not hear from me!!!

         

        What the HECK?

         

        As per your previous response to me...... I am still waiting from you guys for a resolution to this confirmed flaw with your product.

         

        Will you please either:

         

        A) (Preferably) Solve my issue.

         

        OR

         

        B) Make sure that my case does NOT automatically close until it IS solved.....

         

        PLEASE?

         

        Thanks in advance.

         

        (It's a good thing I do NOT cuss..... unlike most people now a days)

         

        --------- copy of the email that I just received-------

         

        Dear Valued Customer,

        With regards to your recent case opened with NETGEAR, we have not received a response from you. Please note that this case will be closed in 3 days if we do not receive a response from you by then. To continue troubleshooting this matter, please login to my.netgear.com and update your case (for tickets opened online) or contact us by phone. The expert currently handling this case will typically respond to your message within one business day.

        Thanks,
        NETGEAR Support

         

        --------------

         

        The fun never ends!

         

        Stay tuned..... "same Bat station..... same Bat time" (lol)