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Forum Discussion
tekman101101
May 26, 2017Aspirant
C7000 Can not change LAN IP to 192.168.100.___
Hey All, So, I bought this REALLY nice C7000 Nighthawk cable modem router and I want to use it instead of the old cheap Comcast cable modem here. I have "upgraded" dozens and dozens of the ch...
tekman101101
Jun 14, 2017Aspirant
Now..... to actually make some progress.....
I just want to give everyone an update on this issue (smile)....
The support people at Netgear have duplicated this flaw with model C7000 on there end........ and they have "advanced" the case to the next support level ..... in there words they have "already reported this to the higher trier of support".
So...... it appears I was wrong..... Netgear customer support WAS honest and they did admit that this is a valid flaw.
Now..... hopefully this issue can be corrected by a firmware update.
(Note: As an A Plus certified, MCSE who has been supporting computers since 1988 when I was top of my class of fifteen students at college ...... I almost NEVER need to contact "Customer Support". Just usually for warranty replacements or to reset one of my customers passwords. Ninety-eight percent of the time I know more then the support person that I am communicating with. Usually they assume the person they are talking with is wrong and they do everything they can to end the support session......I mean how could the product they support be anything but perfect! I don't really blame them ..... having done support for Hewlett Packard, 3 Com, Macintosh, etc over the years I understand at how ridiculous some of the support requests are. Anyway.... it is just reassuring to experience some FANTASTIC and honest customer support at Netgear.)
rastajaguares
Jun 18, 2017Aspirant
hey I have the exact same problem as you, unfortunately in my case support says they can change the address with no problem, have you heard anything different on your side?