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Forum Discussion
C7000 Can not change LAN IP to 192.168.100.___
Hey All, So, I bought this REALLY nice C7000 Nighthawk cable modem router and I want to use it instead of the old cheap Comcast cable modem here. I have "upgraded" dozens and dozens of the ch...
hey I have the exact same problem as you, unfortunately in my case support says they can change the address with no problem, have you heard anything different on your side?
Hello "rastajaguares". (That's quite a nickname you have there)
Anyway........
I am still waiting for Netgear to resolve this confirmed flaw with there C7000 product.
I was actually amazed (but glad) that they told me the truth. Now I do not know your particular situation (and this is just my opinion here) but do you REALLY think that you WERE told the truth? Once again..... I have no idea about your case .... so please do NOT quote me.
I will however post updates here just as soon as I have them.
Update:
So I just received the following email from Netgear support:
---------------
Dear Valued Customer,
With regards to your recent case opened with NETGEAR, we have not received a response from you. Please note that this case will be closed in 3 days if we do not receive a response from you by then. To continue troubleshooting this matter, please login to my.netgear.com and update your case (for tickets opened online) or contact us by phone. The expert currently handling this case will typically respond to your message within one business day.
Thanks,
NETGEAR Support----------
To which I made the following response:
----------
I just received an email from you guys (see below) stating that my case will be closed if you do not hear from me!!!What the HECK?
As per your previous response to me...... I am still waiting from you guys for a resolution to this confirmed flaw with your product.
Will you please either:
A) (Preferably) Solve my issue.
OR
B) Make sure that my case does NOT automatically close until it IS solved.....
PLEASE?
Thanks in advance.
(It's a good thing I do NOT cuss..... unlike most people now a days)
--------- copy of the email that I just received-------
Dear Valued Customer,
With regards to your recent case opened with NETGEAR, we have not received a response from you. Please note that this case will be closed in 3 days if we do not receive a response from you by then. To continue troubleshooting this matter, please login to my.netgear.com and update your case (for tickets opened online) or contact us by phone. The expert currently handling this case will typically respond to your message within one business day.
Thanks,
NETGEAR Support--------------
The fun never ends!
Stay tuned..... "same Bat station..... same Bat time" (lol)
hi tekman
I actually have the exact same issue as you, I bumped into this becuase I want to use this in conjunction to the CM1000 cable modem, unfortuantelly that device has the 192.168.100.x subnet hardcoded, so I am hoping that netgear can figure this out.
feel free to refer my case to your support rep 28582534 as this seems to be a flaw on the kernel
one thing that I notice, and you may wanna test this yourself, even of your router is configured to say 192.168.0.1, try to browse to 192.168.100.1, in my case that takes me to the router web interface just like .0.1, I think this is the root cause of the issue, now would be up to netgear to tell us why, which I am starting to thing may not happen
best
Hello rastajaguares,
I'm just guessing here but .... English is not your primary language, right? (smile)
Anyway .... And first off ..... What I am pretty sure you meant to say was "gateway", "modem" or "router" INSTEAD of "kernel". Because a "kernel" is the central part of an operating system. It manages the tasks of the computer and the hardware - most notably memory and CPU time.
And .... This FLAW HAS been duplicated by the Netgear support personal already .... I'm just waiting for Netgear to figure out a solution. I just hope that no one at Netgear lost their job because they told me the truth?? So, there is no real need for me to refer to your case number ..... but thanks for the offer. Anyway .... I am positive that many other people have this same issue.
I am trying to interpret your last paragraph ......
OK .... I see what you are saying ....
WOW ..... so, no matter what IP address you assign to this C7000 you can always get to the main GUI page inside this model by going to 192.168.100.1 ....
That is NOT supposed to happen!
That's GREAT that you noticed that .... It looks as though the engineer that designed this C7000 model incorrectly reserved every IP address between 192.168.100.1 through 192.168.100.254. But I am just guessing on that. (Admittedly I did NOT try every one of those possibilities ..... at $90 per hour ...... I do not have that much time to waste ...... AND I have already wasted WAY TOO much time on this KNOWN FLAW with this Netgear product).
But at the VERY LEAST ....... you have found that this C7000 model has additional problems.
As I said earlier ..... I hope that this issue can be resolved by a firmware update. If not ....... Netgear needs to exchange my flawed C7000 for a comparable model that does NOT have this limitation.