NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

ethagana's avatar
ethagana
Aspirant
Sep 30, 2016

C7000 INTERNET SETUP ISSUE

Hello,   I recently purchased the nighthawk modem and I am at wits end trying to configure it for internet.   When I login to the modem using the browser, this is what I see   I see no firm...
Installation
Internet Setup
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 03, 2016

Hello ethagana

 

Make sure no pop up blocker or security software is causing the issue also have you tried other web browsers?

 

DarrenM

  • ethagana's avatar
    ethagana
    Aspirant
    Oct 03, 2016

    Hi Darren,

     

    I have tried to access the device using a computer on windows 7 and am able to access the complete interface.

     

    However the feature for accessing the 'Gateway MAC address' seems to have disappeared as shown below

    internet settings.png

     

    Yet it was there as shown below

     

    rt2.png

     

    Anyidea on how I can get access to this feature?

     

     

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Oct 05, 2016

      Hello ethangana 

       

      After you set up the modem did the firmware version change this may be why that option is missing.

       

      DarrenM

      • ethagana's avatar
        ethagana
        Aspirant
        Oct 05, 2016

        Hi Darren,

        No the firmware has not been updated,  the cable modem is still on ver 1.01.15