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bennythejet's avatar
bennythejet
Aspirant
Aug 15, 2018

C7000 keep losing connection even though signal strength is good.

Hello everyone, I am looking for help and I am hoping I can maybe find some answers here. I have the C7000 Modem Router and just two nights ago, my network connection just dropped in the middle of a ...
Firmware
Hardware
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 15, 2018

please post DOCSIS event logs, power table, and logs.

 

 

  • bennythejet's avatar
    bennythejet
    Aspirant
    Aug 15, 2018
     
     
     
    Event Log
    Time Priority Description
    2018-8-15, 11:36:24 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    1970-1-1, 00:00:39 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
    1970-1-1, 00:00:41 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
    1970-1-1, 00:00:41 Notice (6) WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
    1970-1-1, 00:00:45 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
    2018-8-15, 11:40:12 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 11:40:12 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 12:10:59 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 12:10:59 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 12:11:31 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 12:11:45 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
    2018-8-15, 12:11:58 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 12:11:58 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 13:33:54 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 13:33:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 13:34:26 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 13:34:42 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
    2018-8-15, 13:34:55 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 13:34:55 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 14:43:29 Notice (6) WiFi Interface [wl0] set to Channel 2 (Side-Band Channel:6) - Reason:GUI
    2018-8-15, 14:43:32 Notice (6) WiFi Interface [wl0] set to Channel 2 (Side-Band Channel:N/A) - Reason:INTERFERENCE
    2018-8-15, 14:43:32 Notice (6) WiFi Interface [wl1] set to Channel 157 (Side-Band Channel:N/A) - Reason:INTERFERENCE
    2018-8-15, 16:25:50 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:25:50 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:26:23 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:26:37 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
    2018-8-15, 16:26:50 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:26:50 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:34:47 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:34:47 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:34:47 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:54:41 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:54:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:54:47 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:54:53 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.0;CM-VER=3.0;
    2018-8-15, 16:54:55 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
    2018-8-15, 16:55:09 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 16:55:09 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
    2018-8-15, 17:03:55 Notice (6) WiFi Interface [wl0] set to Channel 3 (Side-Band Channel:7) - Reason:GUI
    2018-8-15, 17:03:59 Notice (6) WiFi Interface [wl0] set to Channel 3 (Side-Band Channel:N/A) - Reason:INTERFERENCE

     

     

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Aug 16, 2018

      You are getting T3 and T4 Timeouts you may want the ISP to come check out your area typically those timeouts are isp issues.

       

      DarrenM

      • bennythejet's avatar
        bennythejet
        Aspirant
        Aug 16, 2018
        so the time outs occurring is something that is on my isp’s side and not something that is wrong with my modem router?
  • bennythejet's avatar
    bennythejet
    Aspirant
    Aug 15, 2018
    Downstream Bonded Channels
    Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
    1 Locked QAM256 24 657000000 Hz -2.8 dBmV 39.2 dB 55 0
    2 Locked QAM256 9 567000000 Hz 1.1 dBmV 41.8 dB 0 0
    3 Locked QAM256 10 573000000 Hz 1 dBmV 41.5 dB 0 0
    4 Locked QAM256 11 579000000 Hz 0.7 dBmV 41.4 dB 0 0
    5 Locked QAM256 12 585000000 Hz 0.5 dBmV 41.2 dB 0 0
    6 Locked QAM256 13 591000000 Hz 0.1 dBmV 40.6 dB 0 0
    7 Locked QAM256 14 597000000 Hz -0.1 dBmV 40.6 dB 0 0
    8 Locked QAM256 15 603000000 Hz -0.5 dBmV 40.3 dB 0 0
    9 Locked QAM256 16 609000000 Hz -0.8 dBmV 40.1 dB 0 0
    10 Locked QAM256 17 615000000 Hz -0.8 dBmV 40.1 dB 0 0
    11 Locked QAM256 18 621000000 Hz -1.1 dBmV 40 dB 0 0
    12 Locked QAM256 19 627000000 Hz -1.2 dBmV 40 dB 0 0
    13 Locked QAM256 20 633000000 Hz -1.4 dBmV 39.9 dB 0 0
    14 Locked QAM256 21 639000000 Hz -1.8 dBmV 39.6 dB 0 0
    15 Locked QAM256 22 645000000 Hz -1.7 dBmV 39.8 dB 0 0
    16 Locked QAM256 23 651000000 Hz -2.4 dBmV 39.4 dB 0 0
    17 Locked QAM256 25 663000000 Hz -3.7 dBmV 38.6 dB 0 0
    18 Locked QAM256 26 669000000 Hz -5 dBmV 37.5 dB 0 0
    19 Locked QAM256 27 675000000 Hz -4.8 dBmV 37.3 dB 0 0
    20 Locked QAM256 28 681000000 Hz -4 dBmV 38.2 dB 0 0
    21 Locked QAM256 29 687000000 Hz -3.3 dBmV 39 dB 0 0
    22 Locked QAM256 30 693000000 Hz -3.1 dBmV 39.1 dB 0 0
    23 Locked QAM256 31 699000000 Hz -3.2 dBmV 39 dB 0 0
    24 Locked QAM256 32 705000000 Hz -3.4 dBmV 39 dB 0 0
     
    Upstream Bonded Channels
    Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
    1 Locked ATDMA 57 5120 Ksym/sec 17600000 Hz 46 dBmV
    2 Locked ATDMA 58 5120 Ksym/sec 24000000 Hz 46.8 dBmV
    3 Locked ATDMA 59 5120 Ksym/sec 30400000 Hz 47.5 dBmV
    4 Locked ATDMA 60 5120 Ksym/sec 36800000 Hz 48 dBmV
    5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
    8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV