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bennythejet's avatar
bennythejet
Aspirant
Aug 15, 2018

C7000 keep losing connection even though signal strength is good.

Hello everyone, I am looking for help and I am hoping I can maybe find some answers here. I have the C7000 Modem Router and just two nights ago, my network connection just dropped in the middle of a ...
Firmware
Hardware
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 15, 2018

please post DOCSIS event logs, power table, and logs.

 

 

bennythejet's avatar
bennythejet
Aspirant
Aug 15, 2018
 
 
 
Event Log
Time Priority Description
2018-8-15, 11:36:24 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:39 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:41 Notice (6) WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:41 Notice (6) WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:N/A) - Reason:INIT
1970-1-1, 00:00:45 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
2018-8-15, 11:40:12 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 11:40:12 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 12:10:59 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 12:10:59 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 12:11:31 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 12:11:45 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
2018-8-15, 12:11:58 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 12:11:58 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 13:33:54 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 13:33:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 13:34:26 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 13:34:42 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
2018-8-15, 13:34:55 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 13:34:55 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 14:43:29 Notice (6) WiFi Interface [wl0] set to Channel 2 (Side-Band Channel:6) - Reason:GUI
2018-8-15, 14:43:32 Notice (6) WiFi Interface [wl0] set to Channel 2 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2018-8-15, 14:43:32 Notice (6) WiFi Interface [wl1] set to Channel 157 (Side-Band Channel:N/A) - Reason:INTERFERENCE
2018-8-15, 16:25:50 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:25:50 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:26:23 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:26:37 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
2018-8-15, 16:26:50 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:26:50 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:34:47 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:34:47 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:34:47 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:54:41 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:54:41 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:54:47 Warning (5) MDD message timeout;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:54:53 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.0;CM-VER=3.0;
2018-8-15, 16:54:55 Notice (6) Overriding MDD IP initialization parameters; IP provisioning mode = IPv6
2018-8-15, 16:55:09 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 16:55:09 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=b0:b9:8a:04:38:78;CMTS-MAC=00:01:5c:6b:58:59;CM-QOS=1.1;CM-VER=3.0;
2018-8-15, 17:03:55 Notice (6) WiFi Interface [wl0] set to Channel 3 (Side-Band Channel:7) - Reason:GUI
2018-8-15, 17:03:59 Notice (6) WiFi Interface [wl0] set to Channel 3 (Side-Band Channel:N/A) - Reason:INTERFERENCE

 

 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Aug 16, 2018

    You are getting T3 and T4 Timeouts you may want the ISP to come check out your area typically those timeouts are isp issues.

     

    DarrenM

    • bennythejet's avatar
      bennythejet
      Aspirant
      Aug 16, 2018
      so the time outs occurring is something that is on my isp’s side and not something that is wrong with my modem router?
      • DarrenM's avatar
        DarrenM
        Sr. NETGEAR Moderator
        Aug 16, 2018

        yes it most cases that is the issue could be a line outside your home or check for splitters in your home. I would have a tech come out and check everything.

         

        DarrenM