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Forum Discussion

bennythejet's avatar
bennythejet
Aspirant
Aug 15, 2018

C7000 keep losing connection even though signal strength is good.

Hello everyone, I am looking for help and I am hoping I can maybe find some answers here. I have the C7000 Modem Router and just two nights ago, my network connection just dropped in the middle of a ...
Firmware
Hardware
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 15, 2018

please post DOCSIS event logs, power table, and logs.

 

 

bennythejet's avatar
bennythejet
Aspirant
Aug 15, 2018
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 24 657000000 Hz -2.8 dBmV 39.2 dB 55 0
2 Locked QAM256 9 567000000 Hz 1.1 dBmV 41.8 dB 0 0
3 Locked QAM256 10 573000000 Hz 1 dBmV 41.5 dB 0 0
4 Locked QAM256 11 579000000 Hz 0.7 dBmV 41.4 dB 0 0
5 Locked QAM256 12 585000000 Hz 0.5 dBmV 41.2 dB 0 0
6 Locked QAM256 13 591000000 Hz 0.1 dBmV 40.6 dB 0 0
7 Locked QAM256 14 597000000 Hz -0.1 dBmV 40.6 dB 0 0
8 Locked QAM256 15 603000000 Hz -0.5 dBmV 40.3 dB 0 0
9 Locked QAM256 16 609000000 Hz -0.8 dBmV 40.1 dB 0 0
10 Locked QAM256 17 615000000 Hz -0.8 dBmV 40.1 dB 0 0
11 Locked QAM256 18 621000000 Hz -1.1 dBmV 40 dB 0 0
12 Locked QAM256 19 627000000 Hz -1.2 dBmV 40 dB 0 0
13 Locked QAM256 20 633000000 Hz -1.4 dBmV 39.9 dB 0 0
14 Locked QAM256 21 639000000 Hz -1.8 dBmV 39.6 dB 0 0
15 Locked QAM256 22 645000000 Hz -1.7 dBmV 39.8 dB 0 0
16 Locked QAM256 23 651000000 Hz -2.4 dBmV 39.4 dB 0 0
17 Locked QAM256 25 663000000 Hz -3.7 dBmV 38.6 dB 0 0
18 Locked QAM256 26 669000000 Hz -5 dBmV 37.5 dB 0 0
19 Locked QAM256 27 675000000 Hz -4.8 dBmV 37.3 dB 0 0
20 Locked QAM256 28 681000000 Hz -4 dBmV 38.2 dB 0 0
21 Locked QAM256 29 687000000 Hz -3.3 dBmV 39 dB 0 0
22 Locked QAM256 30 693000000 Hz -3.1 dBmV 39.1 dB 0 0
23 Locked QAM256 31 699000000 Hz -3.2 dBmV 39 dB 0 0
24 Locked QAM256 32 705000000 Hz -3.4 dBmV 39 dB 0 0
 
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 57 5120 Ksym/sec 17600000 Hz 46 dBmV
2 Locked ATDMA 58 5120 Ksym/sec 24000000 Hz 46.8 dBmV
3 Locked ATDMA 59 5120 Ksym/sec 30400000 Hz 47.5 dBmV
4 Locked ATDMA 60 5120 Ksym/sec 36800000 Hz 48 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV