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mscruggs's avatar
mscruggs
Follower
Sep 26, 2020

C7000

Internet light keeps flashing, spectrum says it's a router issue. Modem is 4 months old. NETGEAR tech support wants to charge me to reconfigure the modem, unbelievable. Does anyone know how to reconfigure this this product. Thanks in advance.

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 28, 2020

    Do you have a screen snip of the cable connections page and logs? 

    Please take that and post them back here. 

    Also, if you have any splitters, amplifiers, attenuators in line, remove them. 

     

  • kozyjozie's avatar
    kozyjozie
    Aspirant
    Sep 30, 2020

    Hey, I have the same issue with Spectrum.  They are telling me its my router.  My router shows an excellent signal.  They want me to buy their equipment.  I wish i knew what to do.  They wont fix the issue with my wifi. The tech came out and said there was a problem on the pole and they are saying their is no problem and that its my equipment that is failing.  I know that is not the case.  Any help here guys?

    • plemans's avatar
      plemans
      Guru - Experienced User
      Sep 30, 2020

      kozyjozie try starting your own thread and we're happy to help. 

      Include the modem cable connections page and the logs for us to check.