C70000

Who did you call? I hope not those scam sites found on Google and there are many. NETGEAR doesn't offer support but outsources it to GearHead. If yoou look for support, always consult the official NETGEAR site

Netgear has set up a community forum specifically for the Cable Modem products. Most of the people who watch that forum are more likely to have experience with Cable modems and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear

Thank you.

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Bs420 wrote:
There is no support on hold for 2 hours and I hung up I’m returning the piece of non service. Didn’t wast to rent it from Xfinity but they will answer the phone and will fix it if it’s there’s. I do r suggest netgear unless you have hours to waste. POOR CUSTOMER SERVICE. HIGH PRIVES AND MIORRE MONEY FOR SUPPORT pay neatgear a fee and you get service. That’s the ad they runs. Tells you something. 24/7 non support

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Might be of better help if we could know what the problem was with the C series modem? Losts of problems are seen on the ISP signal line up to the modem. This will impact ANY connected modem you try. 

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Bs420 wrote:
There is no support on hold for 2 hours and I hung up I’m returning the piece of non service. Didn’t wast to rent it from Xfinity but they will answer the phone and will fix it if it’s there’s. I do r suggest netgear unless you have hours to waste. POOR CUSTOMER SERVICE. HIGH PRIVES AND MIORRE MONEY FOR SUPPORT pay neatgear a fee and you get service. That’s the ad they runs. Tells you something. 24/7 non support

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