c7000v2 Absurd Product

Question

This product does not allow the user to install new firmware and Spectrum will not perform this task. &nbsp;The solution to this problem is NEVER buy another Netgear product. &nbsp;Ignore the other "solutions" as they are bogus. &nbsp;BTW, when the firmware is outdated, which could be a couple of months after purchase, the phone app no longer works so no way to control the network. &nbsp;AND the mesh extender you bought will no longer mesh with the router. &nbsp;Netgear products are designed for immediate obsolescence.&nbsp;

mfz · Answer

1-Neither ISP (will) nor user (can) update modem/router firmware.2-APP can no longer access the modem/router as the APP hangs at firmware outdated and directs the user to loginrouter.net.3-Login on the website via computer can access the router, however, there is no portal for firmware update.4-Eventually the firmware obsolescence will slow and &nbsp;brick the modem/router with the ISP and Netgear pointing fingers at each other.

plemans · Answer

You realize this is a provision of the docsis cable spec? Its not something netgear controls.&nbsp;
And all manufacturer's run into this issue.&nbsp;
The only one that is potentially different is the CAX line. they partition the modem off from the router side so the router can be updated independent but the modem side still can't.&nbsp;
And they weren't able to do that until cpu's for routers were powerful enough to do it.
So you might see more manufacturer's start doing it.
But until now, the CAX was the first modem/router combo device that could.&nbsp;
&nbsp;
If you don't want that, make sure not to buy modem/router combo devices.&nbsp;
Its actually one of the primary reason we recommend buying a modem separate from the router.&nbsp;

FURRYe38 · Answer

https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router

mfz · Answer

Why does Netgear produce a product that cannot be updated and sold without a marketing disclosure: &nbsp;"Please note that this product cannot be updated by your ISP nor you, the purchaser, therefore, this product may begin to fail within one year of purchase and be obsolete and unusable soon thereafter."

plemans · Answer

mfz&nbsp;wrote:
Why does Netgear produce a product that cannot be updated and sold without a marketing disclosure: &nbsp;"Please note that this product cannot be updated by your ISP nor you, the purchaser, therefore, this product may begin to fail within one year of purchase and be obsolete and unusable soon thereafter."

Why don't they all do that? Again, this isn't limited to netgear. This is a system wide issue.&nbsp;
Also, because&nbsp;its marketing/sales.&nbsp;&nbsp;

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c7000v2 Absurd Product

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