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Forum Discussion

diagnighthawk's avatar
Sep 25, 2022

C7000v2 Dropping Connection

Any help would be appreciated

Firmware V1.03.01

 

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Your power is out of spec and you have a ton of errors. 

    Start with removing any amplifiers, signal attenuators, or splitters from the coax.
    From there check the line for kinks, damage, moisture in the line.
    Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
    If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.

    • diagnighthawk's avatar
      diagnighthawk
      Aspirant

      Any better here?

      Going straight off cable that enters the house off the Cox lock box. 

      • plemans's avatar
        plemans
        Guru - Experienced User

        better but you're power is still out of spec. It should be within 3.5dbmv of each other. You're going from -6.4 to 2. So 8.4dbmv difference.