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Forum Discussion
C7000v2 keeps loosing connection
Modem keeps loosing connection 3-5 times an hour. The nighthawk app, about every 20 seconds, show the following message "Your cable modem router is not connected or activate". I reset the modem about...
Do you have a screensnip of the cable connections page and the event logs?
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.