NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Kyle136's avatar
Kyle136
Follower
Jul 22, 2019

C7000v2 no lights on at all

Power went out at my house during a storm and the WiFi went down as well. When I checked the router there were no lights on in any color on the box. When I plug/unplug the router the power light flashes red once and then goes out like the rest of the lights.

Yes, it is hooked to a surge protector and all the other devices plugged into the same surge protector are running normally. Also yes, I have tried resetting it as the manual proscribes and nothing changed.

Thank you in advance for your input!
Troubleshooting

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jul 22, 2019
    Kyle136 wrote:
    Power went out at my house during a storm ...


    Storms are a great way of killing electronic equipment.

     

    Kyle136 wrote:
    Yes, it is hooked to a surge protector and all the other devices plugged into the same surge protector are running normally.

    If you have overhead telephone cables, they can get hit by lightning strikes that send a nasty jolt into a modem. I lost a bunch of kit like that once.

     

    If the suggestion from microchip8 doesn't work, then you may be stuffed.