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Forum Discussion
C7000v2 Ping Spikes
I have the C7000v2 Router Modem combo. I am experiencing some terrible lag when playing games. After tests I don't think I am getting any packet loss. My firmware is outdated and Netgear and my ISP refuse to push the updates. I bought this modem a few months and can no longer return it, so I am stuck hoping I can fix it.
I am connected via an ethernet cable and when I run the Ping Test in the Diagnostics to my device, I am getting 1ms and then every few attempts I get results of 200+ ms. I have tried factory resetting the device and still continue to experience the issues. Anybody have any recommendations?
4 Replies
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerAre you ethernet connected to the modem when gaming?
My PC where I am experiencing the issues is connected via an ethernet cable. Figured I would attach the ping test as well. There are times when everything seems fine and others when it acts up more. I tried running it now and didn't get anything over 10ms with 20 pings but other days it seems like every 3rd or 5th ping will spike. The lag is constant issue but I seem to get worse ping results when the lag makes the games unplayable.
