C7000V2 shows "Critical" - Under hardware warranty. Need return shipping address.

Question

I received a case number and do not want to purchase phone and email support as my router/modem is still under hardware warranty. I was told that I would receive an email with shipping information for the return and any steps that I would need to take. I have not received the email with this information. Only an email with a link to troubleshoot. Where do I ship the faulty product? What are the steps? This has been very difficult.

FURRYe38 · Answer

Did you get a case#?&nbsp;If you did, call them back and ask about the email and that your waiting to recieve this information. Might ask them to send this information while your on the phone with them.&nbsp;

FURRYe38 · Answer

Yes, if you have a case number. Contact them again on the phone. Ya, I hate the wait as well.&nbsp;:smileyfrustrated:

FURRYe38 · Answer

Did you open a support ticket here?&nbsp;https://www.netgear.com/mynetgear/registration/login.aspxI would if you haven't or if you have, keep in contact with NG support here about this.&nbsp;All RMA and support is handled here. Nothing we can do here in the forums.vkdelta&nbsp;

jhscott · Answer

I haven't, but I believe I am unable to because the only thing covered under warranty is the hardware (no email or phone support). I wasn't sure what to do if I've already called them, told them the issues with router/modem, they said they would email me the shipping address and directions in order to start the return and they just emailed me a troubleshooting link and nothing else. I'm at a loss.&nbsp;¯\_(ツ)_/¯

jhscott · Answer

I did get a case #. I was trying to avoid the same 25+ min wait/call without the info emailed, but if this is the only way I will certainly try that again. Thank you.

Forum Discussion

C7000V2 shows "Critical" - Under hardware warranty. Need return shipping address.

6 Replies