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Forum Discussion
C7000v2
Been having issues since I purchased the modem router combo. Constantly losing connection with multiple devices (tv, cellphone, smart lights, etc) issues is normally resolved by rebooting but this is becoming a pain in the behind when I’m laying down at night and have to go to the garage to reboot because my tv has no connection.
I’ve attached my event log. I have no idea what I’m reading on there. Thank you for the help!
I’ve attached my event log. I have no idea what I’m reading on there. Thank you for the help!
7 Replies
What Firmware version is currently loaded?
What is the size of your home? Sq Ft?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?- Firmware V1.03.01
Square footage 1600
2.4 - auto (1)
5 - 149 + 153 (p) + 157 + 161
18 others (2.4ghz)
9 on channel 1 including me
2 on channel 4
2 on channel 5
1 on channel 6
1 on channel 8
1 on channel 10
2 on channel 11
5ghz
8 - 5 on channel 36 and 3 on channel 44What happens if you change 2.4Ghz to channel 6?
Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
so ive been trying different channels and since messing with the channels its gotten worst. its not fair netgear directly wont help out. i bought this and 2 extenders. this is so annoying... please help
Turn off the extenders and most of your devices if possible, just ones that are not really needed at the moment.
What is the distance between the modem and these extenders?
