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C7100V-100NAS Requires Constant Reboots To Stay Connected To Xfinity
Model C7100V-100NAS | Firmware Version V2.01.45 I live in Everett, WA and have a voice/Internet account with Comcast Xfinity and own my C7100V. History: I've been with Xfinity for many years ...
What speed tier package do you pay for from the ISP?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
We have the Gigabit plan.
Combined status and log attached.
Thanks!
The 1st log is the router log. There would be a 2nd event log for the modem that we need to see. If you can post that. You may see lots of NOTICES or CRITICAL messages in this log. Can you find and post this log please?
Power on the modem is in spec but I see lots of Correctables and UN-Correctable value that should all zeros.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.htmlThe modem was indeed behind an amplifier and a splitter [leftover from our cable TV days] and I removed them. Now, the feed from the street goes directly to the modem. It could be some days before I know whether that resolved the issue - fingers crossed. Thanks again for the help.
