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Forum Discussion
C7100V cable modem/router will not recognize external USB device
Modem/Router doesn't recognize external HD. This seems to be an issue with this model. Previous solutions (replace until you get one that works) and power cycle (reset) and hope that works. Any ot...
I would reboot or power OFF the modem with the thumb drive installed and formatter for NTFS. IF this doesn't work to fix this, then there is something wrong with the modem or FW thats not working to see a USB drive device.
I'll try that out tomorrow morning. I have a thumb drive NTFS formated. I'll power cycle it tomorrow morning and keep my fingers crossed. I agree, if that doesn't work, I need Netgear to replace modem/router. I'll post the outcome of the power cycle tomorrow morning.
I formated the thumb drive NTFS. Unfortunately, it is still not working. Last option is the reboot/power cycle tomorrow morning.....
OK, let us know...
Power cycling did not help. I'm affraid these ports are non operable. I have a ticket open with Netgear.
Appreciate your suggestions. We tried :smileyhappy:
No luck with NETGEAR technical support getting the USB ports to work. Service ticket was closed by NETGEAR. Part is defective. Part was returned to retailer for refund.
Thank you for letting us know.
Good Luck.